Shipping policy

Shipping Policy
Last updated: August 16, 2026

At TAILBB, operated by Light Me E-Commerce Limited, we are committed to delivering your order reliably. If you have any questions, contact us at support@tailbb.com and our team will reply within 1 business day.

Free Shipping
We offer free shipping on all orders. Shipping costs are included in the product price, so there are no additional delivery charges at checkout.

Order Processing & Fulfillment
Most in-stock items ship from our U.S. fulfillment centers and are processed within 3 business days. Certain products and larger orders are fulfilled directly from our overseas facility. The applicable processing and delivery timeframe for your order is shown at checkout or confirmed by email after you order. Business days exclude weekends and public holidays.

Estimated Delivery Times
- In-stock orders (shipped from U.S. warehouses): typically delivered within 7–10 business days.
- Orders fulfilled from our overseas facility: typically delivered within 15–25 business days.
These are good-faith estimates and are not guaranteed; transit times may be affected by carrier schedules, customs clearance, or other factors outside our control.

Order Tracking
Once your order ships, we will provide tracking information by email where available.

Shipping Destinations
We currently ship to the 48 contiguous United States only. At this time we do not ship to Alaska, Hawaii, U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands), or military addresses (APO/FPO/DPO).

Customs, Duties & Taxes
Orders fulfilled from our overseas facility may occasionally be subject to import duties or taxes depending on the destination. Where applicable, these are handled in accordance with local regulations.

Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed or returned due to an incorrect or incomplete address provided by the customer.

Damaged or Lost Shipments
If your order arrives damaged, or if tracking indicates a delivery issue, please contact us at support@tailbb.com within 7 days of the expected or actual delivery date, including your order number and photos. We will work with you to resolve it with a replacement or refund.

Contact Us
For any questions about shipping or the status of your order, contact us at support@tailbb.com. We reply within 1 business day.