Refund policy

Refund & Return Policy
Last updated: August 16, 2026

At TAILBB, operated by Light Me E-Commerce Limited, we want you to be satisfied with your purchase. If you have any questions, contact us at support@tailbb.com and our team will reply within 1 business day.

Return Window
You may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted.

Return Eligibility
To be eligible for a return, items must be:
- Unused, in resalable condition, and free of damage;
- In their original packaging with all included accessories and inserts;
- Accompanied by proof of purchase (order number or receipt).

Non-Returnable Items
The following are not eligible for return: items showing signs of use, installation, or wear; items returned without original packaging; and items returned after the 30-day window. Clearance or final-sale items, if any, are non-returnable.

Order Cancellations
Within 24 hours of placing your order, you may cancel for a full refund by emailing support@tailbb.com with your order number. After 24 hours, if your order has not yet shipped, we will do our best to accommodate the request.

Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged during shipping, or not what you ordered, please contact us at support@tailbb.com within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.

Return Shipping
For returns due to customer preference (e.g., no longer needed, ordered incorrectly), the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, we cover return shipping.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Because we offer free shipping, approved refunds cover the full product price paid.

How to Start a Return
To begin a return, email support@tailbb.com with your order number and the reason for the return. Do not ship items back without first contacting us; returns sent without prior authorization may not be processed.